SHIPPING POLICY
1. Delivery Address
We will only deliver to addresses provided in the billing address or delivery address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not deliver to P.O Boxes (Post-Office Box) and only to valid legitimate delivery addresses.
We will not be liable in the event of an incorrect delivery address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for additional delivery charges which will be disclosed upon request for a second delivery attempt.
2. Change In Delivery Address
If you have any request for change of delivery address, please email/WhatsApp/sms/call us within 12 hours before our delivery on the following contact details:
Email: [email protected]
WhatsApp/SMS: +6014 663 8735
Call: +6014 663 8735
3. Delivery Time
It typically takes between 3-5 working days for goods to arrive at your destination. The goods will be delivered during office hours between 9:00 am to 5:00 pm.
4. Tracking Number
Once goods is picked up by our delivery agent, the tracking ID for the package will be available. Any communication is to be via email/WhatsApp/sms/call.
For products or services, confirmation of order and receipt will be communicated via email/WhatsApp/sms/call. Proof of purchase, invoice or delivery order will be available.
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.